Privacy Policy & Cookies
This privacy policy applies between you, the user of this website and H-Track Ltd, the owner and provider of this website. H-Track Ltd takes the privacy of your information very seriously. This privacy policy applies to our use of any, and, all data collected by us or provided by you about your use of the website.
1. Definitions and interpretation
Data - Collectively all information that you submit to H-Track Ltd via the website. This definition incorporates, where applicable, the definitions provided in the Data Protection Law.
Cookies - A small text file placed on your computer by this website when you visit certain parts of the website and/or when you use certain features of the website. Details of cookies used by this website are set out in the clause below (cookies).
Data Protection Laws - Any applicable law related to the process of personal data including but not limited to the GDPR, and any national implementing and supplementary laws, regulations and secondary legislation.
GDPR - The UK General Data Protection Regulation.
H-Track Ltd, we or us - H-Track Ltd, a company incorporated in England and Wales with registered number 14277987 whose registered office is at Unit 3 Astonfields Industrial Estate, Astonfields, Stafford, ST16 3UF.
UK and EU Cookie Law - The Privacy and Electronic Communications (EC Directive) Regulations 2003 as amended by the Privacy and Electronic Communications (EC Directive) (Amendment) Regulations 2011 & the Privacy and Electronic Communications (EC Directive) (Amendment) Regulations 2018.
User or you- Any third party that accesses the website and is not either (i) employed by H-Track Ltd and acting in the course of their employment or (ii) engage as a consultant or otherwise providing services to H-Track Ltd and accessing the website in connection with the provision of such services.
Website - The website that you are currently using, www.h-track.co.uk, and any sub-domain of this site unless expressly excluded by their terms and conditions.
2. In this privacy policy, unless the context requires a different interpretation:
a. the singular included the plural and vice versa
b. referenced to sub-clauses, clauses, schedules or appendices are sub-clauses, clauses, schedules or appendices of this privacy policy
c. a reference to a person includes firms, companies, government entities, trusts, and partnerships
d. reference to any statutory provision includes any modification or amended of it
e. the headings and sub-headings do not form part of this privacy policy.
Scope of this privacy policy
3. This privacy policy applies only to the actions of H-Track Ltd and users concerning this website. It does not extend to any websites that can be accessed from this website including, but not limited to, any links we may provide to social media websites.
4. For the applicable Data Protection Laws, H-Track Ltd, is the ‘data controller’. This means that H-Track Ltd determines the purposes for which, and how, your data is processed.
Data collected
5. We may collect data, which includes personal data from you under this privacy policy. The data we may collect includes:
a. name
b. contact information such as email address, address (including billing and shipping address) and telephone numbers
c. details relating to your purchase, for example, vehicle information such as make, model and vehicle registration
d. financial information such as credit/debit card numbers
e. IP address (automatically collected)
f. web browser type and version, network and device (automatically collected)
g. operating system (automatically collected).
How we collect data
6. We collect data in the following ways:
a. data is given to us by you
b. data is collected automatically.
Data that is given to us by you
7. H-Track Ltd will collect your data in several ways under this privacy policy. For example:
a. When you contact us through the website when you submit a form, by email, post, telephone, social media or through any other means
b. When you make payments to us through this website, we share information with Squarespace, our online store hosting provider so that they can provide website services to us, or otherwise
c. When you use our services.
Data that is collected automatically
8. To the extent that you access the website, we will collect your data automatically, for example:
a. We automatically collect some information about your visit to the website. This information helps us to make improvements to the website content and navigation and includes your IP address, the date, times and frequency with which you access the website and the way you use and interact with its content for example searches, scrolling, clicks and internal links.
b. We will collect data automatically via cookies in line with the cookie settings on your browser. For more information about cookies, and how we use them on the website, see the section below headed ‘Cookies’.
Our use of data
9. Any or all of the above data may be required by us from time to time to provide you with the best possible service and experience when using our website under this privacy policy. Specially, data may be used by us for the following reasons:
a. internal record keeping
b. marketing
10. We may use your data for the above purposes if we deem it necessary to do so for our legitimate interests. If you are not satisfied with this, you have the right to object in certain circumstances (see the section headed ‘Your rights’ below).
Who do we share data with
11. We may share your data with groups of people under this privacy policy. These groups of people, and for the following reasons, are:
a. Our employees, agents and/or professional advisors to obtain advice and fulfil the service or product you require.
b. Third-party service providers who provide service to us which require the processing of personal data to help the third-party service providers in receipt of any shared data to perform functions on our behalf to help ensure the website runs smoothly. For example, we share analytical data with Squarespace, our website analytics provider, and Google Analytics, to learn about site traffic and activity.
c. Third-party providers who process payments made over the website to enable third-party payment providers to process user payments and refunds. When you make a purchase from us on this website, we use Squarespace Payments as our payment solution. Squarespace Payments is a fully integrated, native payment solution provided to us by our online store service provider Squarespace. Squarespace Payments makes use of the following third-party service providers which will also receive your personal information and process it under their privacy policies:
Stripe - payment processing services. You can read Stripe’s privacy policy at https://stripe.com/privacy.
Sift - fraud monitoring and detection services. You can read Sift’s privacy policy at https://sift.com/service-privacy.
Keeping data secure
12. We will use technical and organisational measures to safeguard your data, for example:
a. We store your data on secure servers
b. Payment details are encrypted using SSL technology (typically you will see a lock icon or green address bar (or both) in your browser when we use this technology)
13. Technical and organisational measures includes measures to deal with any suspected data breach. If you suspect any misuse or loss or unauthorised access to your data, please let us know immediately by contacting us via email at accounts@h-track.co.uk
14. If you want detailed information from ‘Get Safe Online’ on how to protect your information and your computers and devices against fraud, identity theft, viruses and many other online problems, go to www.getsafeonline.org – ‘Get Safe Online’ is supported by HM Government and leading business.
Data retention
15. Unless a longer retention period is required or permitted by law, we will only hold your data on our systems for the period necessary to fulfil the purposes outlined in this privacy policy or until you request the data be deleted.
16. Even if we delete your data, it may persist on backup or archival media for legal, tax and regulatory purposes.
Your rights
17. You have the following rights about your data:
a. Right to access – the right to request (i) copies of the information we hold about you at any time or (II) that we modify, update or delete such information. If we provide you with access to the information we hold about you, we will not charge you for this, unless your request is ‘manifestly unfounded or excessive’. Where we are legally permitted to do so, we may refuse your request. If we refuse your request, we will tell you the reasons why.
b. Right to correct – the right to rectify your data if it is inaccurate or incomplete.
c. Right to erase – the right to request that we delete or remove your data from our systems.
d. Right to restrict our use of your data – the right to ‘block’ us from using your data or limit how we can use it.
e. Right to data portability – the right to request that we move, copy or transfer your data
f. Right to object – the right to object to our use of your data including where we use it for our legitimate interests.
18. To make enquiries about any of your rights set out above, or withdraw your consent to the processing of your data (where consent is our legal basis for processing data) please contact us via email at accounts@h-track.co.uk
19. If you are not satisfied with the way a complaint you are making about your data is handled by us, you may be able to refer your complaint to the relevant data protection authority. For the UK, this is the Information Commissioner’s Office (ICO). The ICO’s contact details can be found on their website at www.ico.org.uk.
20. It is important that the data we hold about you is accurate and current. Please keep us informed if your data during the period for which we hold it.
Links to other websites
21. This website may, from time to time, provide links to other websites. We have no control over such websites and are not responsible for the content of these websites. This privacy policy does not extend to your use of such websites. You are advised to read the privacy policy or statements of other websites before using them.
Changes in business ownership and control
22. H-Track Ltd may, from time to time, expand or reduce our business and this may involve the sale and/or transfer of control of all or part of H-Track Ltd. Data provided by users will, where it is relevant to any part of our business, be transferred along with that part and the new owner or newly controlling party will, under the terms of this privacy policy, be permitted to use the data for the purposes for which it was originally supplied to us.
23. We may also disclose data to a prospective purchaser of our business or any part of it.
24. In the above instance, we will take steps with the aim of ensuring your privacy is protected.
Cookies
25. This website may place and access certain cookies on your computer. H-Track Ltd uses cookies to improve your experience of using the websites and to improve our range of products. H-Track Ltd has carefully chosen these cookies and has taken steps to ensure that your privacy is protected and always respected. These functional and required cookies are always used, which allows Squarespace, our hosting platform, to securely serve this website to you.
26. All cookies used by this website are used under current UK and EU Cookie Law.
27. Before the website places cookies on your computer, you will be presented with a message bar requesting your consent to set those cookies. By giving your consent to the placing of cookies, you are enabling H-Track Ltd to provide a better experience and service to you. You may, if you wish, deny consent to the placing of cookies, however, certain features of the website may not function fully or as intended.
28. This website may play the following cookies:
Strictly necessary cookies - These cookies are required for the operation of our website. They include, for example, cookies that enable you to log into secure areas of our website, use a shopping cart or make use of e-billing services.
Analytical and performance cookies - They allow us to recognise and count the number of visitors and to see how visitors move around our website when they are using it. This helps us to improve the way our website works, for example by ensuring that users are finding what they are looking for easily.
Functionality cookies - These are used to recognise you when you return to our website. This enables us to personalise our content for you, greet you by name and remember your preferences (for example, your choice of language or region). By using the website, you agree to our placement of functionality cookies.
29. You can find a list of cookies that we use from the Squarespace website.
30. You can choose to enable or disable cookies in your internet browser. By default, most internet browsers accept cookies but this can be changed. For further details, please see the help menu in your internet browser. You can switch off cookies at any time, however, you may lose any information that enables you to access the website more quickly and efficiently.
31. You can choose to delete cookies at any time, however, you may lose any information that enables you to access the website more quickly and efficiently including but not limited to, personalisation settings.
32. It is recommended that you ensure that your internet browser is up-to-date and that you consult the help and guidance provided by the developer of your internet browser if you are unsure about adjusting your privacy settings.
33. For more information generally on cookies, including how to disable them, please refer to aboutcookies.org. You will also find details on how to delete cookies from your computer.
General
34. You may not transfer any of your rights under this privacy policy to any other person. We may transfer our rights under this privacy policy where we reasonably believe your rights will not be affected.
35. If any court or competent authority finds that any provision of this privacy policy (or part of any provision) is invalid, illegal or unenforceable, that provision or part provision, will, to the extent required, be deemed to be deleted and the validity and enforceability of the other provisions of this privacy policy will not be affected.
36. Unless otherwise agreed, no delay, act or omission by a party in exercising any right or remedy will be deemed a waiver of that, or any other right or remedy.
37. This agreement will be governed by and interpreted according to the law of England and Wales. All disputes arising under the agreement will be subject to the exclusive jurisdiction of the English and Welsh courts.
Changes to this privacy policy
38. H-Track Ltd reserves the right to change this privacy policy as we may deem necessary from time to time or as may be required by law. Any changes will be immediately posted on the website and you are deemed to have accepted the terms of the privacy policy on your first use of the website following the alterations.
You may contact H-Track Ltd by email at accounts@h-track.co.uk
This privacy policy was created on 2 February 2024.